Legal
Privacy Policy
Who we are
This Privacy Policy describes how Top Cheddar LLC ("we", "us", or "our") collects, uses, and shares information when you use the FlipMail product and websites at flipmail.ai and app.flipmail.ai (together, the "Service").
Information we collect
Account and billing. When you register or subscribe, we collect information such as your name, email address, company name, authentication identifiers from your sign-in provider (for example Google), and payment-related details handled by our payment processor.
Device and usage data. When you use the Service, we automatically collect information such as browser type, IP address, general location derived from IP, time zone, device identifiers, and how you interact with the Service (pages, features, and diagnostic events).
We use cookies and similar technologies where needed for session security, preferences, and analytics. You can control cookies through your browser settings.
Email data and inbox access
FlipMail connects to your Gmail account with the permissions you grant through Google OAuth. We access message metadata and content only as needed to provide the Service (for example to detect cold inbound outreach, score fit against your ideal customer profile, and draft suggested replies in the same thread).
Email persistence and retention controls. You can configure how long we retain full message content in your account settings:
- Store all relevant mail. We retain full content for messages we process according to the retention window you choose.
- Cold inbound only. We retain full content only for messages we classify as cold inbound pitches; other messages are not stored beyond what is needed for immediate processing, depending on your configuration.
- Transient processing. We process mail to detect leads and produce drafts, then remove or minimize stored email content on a schedule you set (for example daily or weekly), while we may retain derived metadata (such as sender domain, scores, and status) as needed to run the product and billing.
Exact options and defaults are described in-product. If you delete your account, we delete or anonymize personal data associated with your workspace subject to legal retention requirements.
AI and your content
We do not use your email message content to train generalized machine learning or large language models for unrelated products. Processing is performed to deliver FlipMail features you request (for example classification, scoring, and draft generation) under your instructions as the account holder.
How we use information
We use information to:
- Provide, maintain, and improve the Service, including scoring, drafts, and analytics you enable;
- Authenticate users, secure accounts, prevent fraud and abuse;
- Communicate with you about the Service, support, and policy updates;
- Process billing and fulfill subscriptions;
- Comply with law and enforce our terms.
Analytics
We use PostHog to understand feature usage and product performance. You can read PostHog's privacy practices here: https://posthog.com/privacy.
Sharing of information
We share information with service providers who help us operate the Service (for example hosting, email delivery, payments, analytics as described above), subject to contracts that require appropriate safeguards.
We may disclose information if required by law, legal process, or to protect the rights, safety, and security of Top Cheddar LLC, our users, or others.
We do not sell your personal information.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. To exercise these rights, contact us at [email protected].
If you are in the European Economic Area or United Kingdom, we process information as described here and may rely on performance of a contract, legitimate interests, or consent as appropriate. Information may be processed in the United States and other countries.
Retention
We retain information for as long as your account is active or as needed to provide the Service. Retention of email content follows the persistence and schedule settings you select. We may retain certain records longer where required for security, compliance, or legitimate business needs (such as billing records).
Security
We use technical and organizational measures designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission over the Internet is completely secure.
Children
The Service is not intended for anyone under 18. We do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the "Last updated" date.
Scope
This policy applies to flipmail.ai and app.flipmail.ai. Linked third-party sites are governed by their own policies.
Contact
Questions or requests: [email protected]